WebAug 20, 2024 · Chatbots are computer programs that mimic human conversation to interact with users. They can be driven by rule-based structure or employ natural language processing (NLP), machine learning (ML), and artificial intelligence (AI) to understand and respond to human language. WebOct 18, 2024 · John Quinn/Bloomberg News. Progressive Insurance has launched a Flo Chatbot on Facebook Messenger to communicate with policyholders and offer quotes to prospective customers on social media. The artificial intelligence tool is now available to 1.4 billion monthly active Messenger users via Flo’s Facebook fan page, according to the …
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WebAug 20, 2024 · Automating Workflows with Chatbots. Chatbots help organizations to reduce the amount of time associated with tedious and time-consuming tasks. For … WebApr 26, 2024 · Progressive’s “Flo” chatbot on Facebook Messenger is a great example of how chatbots can drive customer engagement. Using AI, the Flo chatbot generates quotes while interacting with customers in a conversational manner and reinforcing the brand image. B2B brands can also use AI technologies to their advantage, and many are … WebThe Flo bot then adapts to consumer needs and inquiries as time passes. If there is anything the chat bot cannot answer, a Progressive representative is also available to pick up the conversation via phone or private message. End users benefits include product & service simplification, real-time quote generation and time efficiency. download avg full version bagas31